Americans with Disabilities Act (ADA)

Adopted: Scheduled May 2020

The Chaffee Shuttle, a division of Neighbor to Neighbor Volunteers, is a demand response transit provider serving Chaffee County, as well as providing limited fixed route service for the Western San Luis Valley. The office is located in Salida at 54 Jones Avenue at The Chaffee Transit Center owned and operated by Neighbor to Neighbor Volunteers. The Chaffee Shuttle receives 5311 funding from Colorado Department of Transportation (CDOT). The Transit Center also serves as a regional bus station for intercity buses making connections in Salida and receives FASTER funds through CDOT.

The Chaffee Shuttle operates without regard to race, color, national origin or gender or disability. The Chaffee Shuttle provides equal access to its programs and services to all members of the public.

The Chaffee Shuttle shall make reasonable modifications to policies, practices and procedures in an effort to ensure programs are accessible to individuals with disabilities and to ensure nondiscrimination against persons with disabilities.  For more information on how to request a reasonable modification, please contact The Chaffee Shuttle at 719-530-8980.   

The following information serves to inform the public of its right to this access and to educate them so that they may understand their rights as defined by Americans with Disabilities Act (ADA).

The Americans with Disabilities Act (ADA) became law in 1990. The ADA is a civil rights law that prohibits discrimination against individuals with disabilities in all areas of public life, including jobs, schools, transportation and all public and private places that are open to the general public.

Notice of the public’s rights under Title VI of the Civil Rights Act of 1964 and the American Disabilities Act are posted at The Chaffee Transit Center, on all buses and The Chaffee Shuttle website, as well as brochures and informational literature.

The Chaffee Shuttle Transit Title VI Complaint and Investigation Procedures
The following procedures cover complaints filed under Americans with Disabilities Act for alleged discrimination in any program or activity administered by The Chaffee Shuttle.

These procedures do not affect the right of the Complainant to file formal complaints with State or Federal agencies or to seek private counsel for complaints alleging discrimination. Every effort will be made to obtain early resolution of complaints at the lowest level possible. The option of informal mediation meeting(s) between the affected parties and The Chaffee Shuttle may be utilized for resolution. Any individual, group of individuals or entity that believes they have been subjected to discrimination prohibited under Americans with Disabilities Act and related statutes may file a written complaint (see complaint form) and send it to the following:


In accordance with provisions of the Americans with Disabilities Act and the Civil Rights Act of 1964, THE CHAFFEE SHUTTLE does not discriminate on the basis of disability, race, color, national origin or gender.

Any Person who believes he/she or any specific class of persons is subjected to discrimination prohibited by The Americans with Disabilites Act and/or Title VI may by him/herself or by a representative file a written complaint with THE CHAFFEE SHUTTLE and/or the Federal Transit Administration. All complaints will be promptly investigated.

To request additional information of THE CHAFFEE SHUTTLE nondiscrimination obligation, contact:

Executive Director

Information in languages other than English will be provided as needed and will be consistent with DOT LEP Guidance.

You may also file an Americans with Disabilities Act (ADA) complaint alleging disability discrimination at

Public Participation Plan
The Chaffee Shuttle provides opportunities for public participation chiefly through coordinating with community and faith-based organizations that reach out specifically to members of affected minority communities. The Chaffee Shuttle also utilizes newspaper articles and ads to announce activities, meetings etc.

The Chaffee Shuttle does not currently have transit-related, non-elected planning boards, but encourages public comment and involvement at regularly scheduled and announced Board meetings of elected members. Should an issue arise, The Chaffee Shuttle would create a planning committee with interested members of the community using the public participation plan avenues.

Office & Dispatcher Hours                                      Shuttle Service Hours

Monday through Friday                                                         Monday through Friday
8:00 a.m. - 3:00 p.m.                                                                8:00 a.m. - 5:00 p.m.

719-530-8980                                                                          Saturday: Call for availability