Nondiscrimination Statement

In accordance with the provisions of the Americans with Disabilities Act and the Civil Rights Act of 1964, The Chaffee Shuttle does not discriminate on the basis of disability, race, color, national origin or gender.  Information in non-English alternative formats may be obtained through The Chaffee Shuttle.  Individuals will be permitted to use service animals, as defined within ADA guidelines, if necessary.

For more information about these statutes or to file a complaint, contact The Chaffee Shuttle’s director or the Civil Rights Officer, Federal Transit Administration, Region 8, 216 Sixteenth Street, Suite 650, Denver, CO 80802, telephone 303-844-
3221 and fax 303-844-4217.

Civil Rights/Equal Opportunity

The Chaffee Shuttle operates without regard to race, color, national origin or gender.  The Chaffee Shuttle provides equal access to its programs and services to all members of the public. 


The following information serves to inform the public of its right to this access and to educate them so that they may understand their rights as defined by Title VI of the Civil Rights Act of 1964.


Under Title VI of the Civil Rights Act of 1964, “No person in the United States shall on the grounds of race, color or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving federal financial assistance.”



The Chaffee Shuttle Transit Title VI Complaint and Investigation Procedures

The following procedures cover complaints filed under Title VI of the Civil Rights Act of 1964 for alleged discrimination in any program or activity administered by The Chaffee Shuttle.


These procedures do not affect the right of the Complainant to file formal complaints with State or Federal agencies or to seek private counsel for complaints alleging discrimination.  Every effort will be made to obtain early resolution of complaints at the lowest level possible.  The option of informal mediation meeting(s) between the affected parties and The Chaffee Shuttle may be utilized for resolution.  Any individual, group of individuals or entity that believes they have been subjected to discrimination prohibited under Title VI and related statutes may file a written complaint (see complaint form) and send it to the following:


The Chaffee Shuttle

Executive Director

54 Jones Avenue

Salida, CO  81201





 The Chaffee Shuttle

Title VI Complaint Form


Complaints must be filed within 180 days of the alleged act of discrimination.


Section 1

Name:  ________________________________________________

Address:  ______________________________________________

Telephone:  (Home) _______________  (Work) _______________

Email: ____________________________________

Accessible Format Requirements?

Large Print _____       Audio Tape _____      TDD _____     Other ________________


Section II

Are you filing this complaint on your own behalf?     Yes _____     No _____

(If you answered “yes” to this question, go to Section III)

If “no”, please supply the name and relationship of the person for whom you are complaining: __________________________________________________________

Please explain why you have filed for a third party.  _____________________________________________________________________

Please confirm that you have obtained the permission of the aggrieved party if you are filing on behalf of a third party.      Yes _____       No ______


Section III

Have you previously filed a Title VI complaint with this agency?  Yes _____  No _____


Section IV

Name of agency complaint is against: ________________________________________

Contact Person:________________________________ Title:_____________________

Telephone Number:___________________________________


On separate sheets, please describe your complaint.  You should include specific details such as names, dates, times, route, witnesses and any other information that would assist us in our investigation of your allegations.  Please also provide any other documentation that is relevant to this complaint.  Please include the basis of the complaint: race, color, national origin, sex, age, disability or income status.


Please sign here:_____________________________________________



Note:  We cannot accept your complaint without a signature.


Please mail your completed form to: 

The Chaffee Shuttle

Executive Director

54 Jones Avenue

Salida, CO  81201





Complaints may also be filed with the Colorado Department of Transportation, CDOT Civil Rights & Business Resource Center, Title VI Coordinator, 4201 East Arkansas Avenue, Denver, CO 80222.


The following measures will be taken to resolve Title VI complaints:

  1. A formal complaint must be filed within 180 calendar days of the alleged occurrence.  Complaints shall be in writing and signed by the individual or his/her representative and will include:

·         the complainant’s name, address and telephone number

·         name of the alleged discriminating person(s)

·         basis of complaint (race, color, national origin)

·         date of the alleged act or acts

·         a statement detailing the facts and circumstances of the alleged discrimination

  1. In the case where a Complainant is unable or incapable of providing a written statement, a verbal complaint of discrimination may be made to The Chaffee Shuttle’s Executive Director.  Under these circumstances, the Complainant will be interviewed and the Executive Director will assist the Complainant in converting the verbal allegations to writing.
  2. When the complaint is received, the Executive Director will provide written acknowledgement to the Complainant within 10 calendar days by registered mail.
  3. If a complaint is deemed incomplete, additional information will be requested and the Complainant will be provided 60 calendar days to submit the required information.  Failure to do so may be considered good cause for a determination of no investigative merit.
  4. Within 15 calendar days from receipt of a complete complaint, The Chaffee Shuttle will determine its jurisdiction in pursuing the matter and whether the complaint has sufficient merit to warrant investigation.  Within 5 calendar days of this decision, the Executive Director will notify the Complainant and Respondent by registered mail, informing him/her of the disposition.
  5. If the decision is not to investigate the complaint, the notification shall specifically state the reason for the decision.
  6. If the complaint is to be investigated, the notification shall state the grounds of The Chaffee Shuttle’s jurisdiction, while informing the parties that their full cooperation will be required in gathering additional information and assisting the investigation.
  7. When The Chaffee Shuttle does not have sufficient jurisdiction, the Executive Director will refer the complaint to the appropriate State of Federal agency holding such jurisdiction.
  8. If the complaint has investigative merit, a complete investigation will be conducted and an investigative report will be submitted within 60 calendar days from receipt of the complaint.  The report will include a narrative description of the incident, summaries of all persons interviewed and a finding with recommendations and conciliatory measures where appropriate.  If the investigation is delayed for any reason, the investigator will notify the appropriate authorities and an extension will be requested.
  9. The Executive Director will issue letters of finding to the Complainant and Respondent within 90 days from the receipt of the complaint.
  10. If the Complainant is dissatisfied with The Chaffee Shuttle’s resolution of the complaint, he/she has the right to file a complaint with the Colorado Department of Transportation.



Recording Transit-related Title VI Investigations, Complaints and Lawsuits.

The Chaffee Shuttle will maintain a list of any of the following that allege discrimination on the basis of race, color, national origin or gender: active investigations conducted by entities other than FTA; lawsuits; and complaints naming the recipient.  This list shall include the date that the investigation, lawsuit or complaint was filed; a summary of the allegation(s); the status of the investigation, lawsuit or complaint; and actions taken by the recipient in response or final findings.



The Chaffee Shuttle

List of Investigations, Complaints and Lawsuits





















Public Participation Plan

The Chaffee Shuttle provides opportunities for public participation chiefly through coordinating with community and faith-based organizations that reach out specifically to members of affected minority communities.  The Chaffee Shuttle also utilizes newspaper articles and ads to announce activities, meetings etc. 


The Chaffee Shuttle does not currently have transit-related , non-elected planning boards, but encourages public comment and involvement at regularly scheduled  and announced Board meetings of elected members.  Should an issue arise, The Chaffee Shuttle would create a planning committee with interested members of the community using the public participation plan avenues.  



Americans with Disabilities Act (ADA)
On July 26, 1990, the Americans with Disabilities Act of 1990 (ADA) was signed into Law. The comprehensive legislation was intended to ensure that persons with disabilities enjoy access to the mainstream of American life. The goal of the ADA has been stated as:
To assure that persons with disabilities have equal opportunity; a chance to full participation in society, are able to live independently, and can be economically self-sufficient.

Definition of Disability According to the ADA

Physical or mental impairment that substantially limits one or more major life activities, a record of such impairment, or begin regarded as having such impairment.

This definition includes non-ambulatory and semi-ambulatory individuals and those who are ambulatory but have some other type of incapacity or disability. An elderly individual is not defined as disabled unless the person is disabled or incapacitated by reason of age.

Key Elements:
As federally mandated, The Chaffee Shuttle complies with the following requirements:
• New or remanufactured vehicles acquired for fixed route service and/or demand response service will be accessible to disabled persons, including those in wheelchairs.
• Public agencies, which provide, or contract for, fixed route service, must provide supplemental, often called complementary, paratransit service for those persons who cannot use the fixed route service or for the disabled to access the fixed route service.
• In all respects, the Regulations specify that the provisions of transportation services through a contractual relationship, whether that contract is between a public and a private entity or between two private entities, shall not reduce or remove any requirements of the ADA. Rather, the contractor entity is considered to “stand in the shoes” of the contracting entity.
• Service is provided in most integrated setting possible.
• Response times, fares, service area, hours and days of service, trip purpose restrictions are consistent for all riders.
• Accessible equipment must be available on request.
1. Agency will be responsible for providing lift-equipped vehicle and will be responsible for equipment maintenance, lift and securement use.
2. All “common wheelchairs” will be transported.
a. Less than 30 inches in width
b. Less than 45 inches in length
c. Measure 2 inches above the ground
d. Less than 600 pounds when occupied
• Access to information – all print materials is available in accessible formats. Accessible material must be available upon request and in a form that the person can use.
• Access to communication – information is available by telephone (TTY/TDD Relay Services) upon request.
• Employee Training – Personnel are trained in proficiency to operate vehicles and equipment safely and treat individuals with disabilities in a respectful and courteous way.
• Riders are permitted to travel with service animals that are trained to assist them.
• Riders are allowed to travel with respirators and portable oxygen.
• Service can be denied if transporting hazardous materials.
• Personal Care Attendants are permitted to accompany rider and are not charged a fare.
1. Additional charges cannot be imposed even if additional services are required.
2. Adequate time for boarding/disembarking time must be provided.

Reference: 49 CFR Parts 27, 37, and 38
Posted in The Chaffee Shuttle vehicles.


In accordance with provisions of the Americans with Disabilities Act and the Civil Rights Act of 1964, THE CHAFFEE SHUTTLE does not discriminate on the basis of disability, race, color, national origin or gender.

Any Person who believes he/she or any specific class of persons is subjected to discrimination prohibited by Title VI may by him/herself or by a representative file a written complaint with THE CHAFFEE SHUTTLE and/or the Federal Transit Administration. All complaints will be promptly investigated.

To request additional information of THE CHAFFEE SHUTTLE nondiscrimination obligation, contact:

Transit Manager

Information in languages other than English will be provided as needed and will be consistent with DOT LEP Guidance.

Neighbor to Neighbor Volunteers/The Chaffee Shuttle

The Executive Director will manage the hiring process for all driving and administrative positions. All applications for employment will be submitted to the Executive Director for consideration. The Executive Director will utilize key department staff to assist in the process as appropriate.

Qualified individuals within the Waiting List file will be given first consideration for position vacancies. If this resource does not provide a qualified individual, position vacancies will be posted locally. Such postings will specify the nature of the work to be performed, the minimum and essential requirements of the position, manner to apply and other pertinent information. Vacant positions will be filled on a part-time basis unless otherwise noted.

All candidates must complete a work application and/or provide a job resume.

All candidates will be advised of the job description and/or minimum requirements, the administration of a pre-employment drug test and random drug tests. Where a medical examination is required, the employment may be made contingent upon successful completion of the medical exam. The Chaffee Shuttle will pay for the cost of the pre-employment and random drug screens and the medical exam.

Applicant qualifications will be evaluated with the following criteria:
1. Training and experience
2. Oral interview
3. Pre-employment drug test results
4. Drug test results from prior employment
a. Has the applicant ever failed a drug test
5. Does the applicant take any prescription medications
6. Any job specific requirements as previously noted


There shall be no discrimination of employees or applicants for employment based on race, color, creed, religion, ancestry, national origin, sexual orientation, disability, marital status, status with regard to public assistance, political affiliation, sex or age (except where sex or age is a bona fide occupational qualification). Neighbor to Neighbor Volunteers/The Chaffee Shuttle will take Affirmative Action to ensure that all employment practices are free of such discrimination.